115 Official Correspondence

115.1 Communicating With Headquarters

115.11 Operations

Questions regarding the proper classification, postal prices and fees, preparation requirements, claims and inquiries, extra services, mailability, or any other classification aspect of international mail should be directed to local Postal Service officials. Regulatory matters relating to international mail should be directed to the Pricing and Classification Service Center (PCSC) at the following address:

MANAGER PRICING AND CLASSIFICATION SERVICE CENTER
US POSTAL SERVICE
90 CHURCH ST STE 3100
NEW YORK NY 10007–2951

115.12 Policy and Representation

Correspondence concerning the following should be addressed to:

DIRECTOR INTERNATIONAL POSTAL AFFAIRS
US POSTAL SERVICE
1735 N LYNN ST STE 6043
ARLINGTON VA 22209–6111

1. Policy matters relating to international mail and international postal affairs.
2. Negotiation and interpretation of postal agreements.
3. Communications of a nonroutine nature from foreign postal officials.
4. Postal Service representation at international postal meetings.
5. Postal Service representation at meetings with other federal departments and agencies relating to international postal affairs.
6. Visits by foreign postal officials.

115.13 Transportation and Distribution

Correspondence concerning the transportation of international civil and military mail, including the following, should be addressed to:

MANAGER INTERNATIONAL NETWORK OPERATIONS
US POSTAL SERVICE
475 L’ENFANT PLZ SW RM 6801
WASHINGTON DC 20260–6801

1. Containerization and plant loads.
2. Conveyance rates.
3. Designation of U.S. exchange offices.
4. Documentation.
5. Internal air conveyance, terminal, and transit charges.
6. Mode of transport.
7. Related forms and reports.
8. Routing.
9. Schedules and performance of U.S. and foreign flag carriers.
10. Distribution procedures and schemes.

115.14 Investigations

Correspondence relating to investigation of losses, depredations (robberies or missing contents), and security of international mail should be addressed to:

CHIEF POSTAL INSPECTOR
INSPECTION SERVICE
US POSTAL SERVICE
475 L’ENFANT PLZ SW
WASHINGTON DC 20260–2100

115.15 International Money Orders

Correspondence relating to international money orders, including operational procedures, accounting, cashing, and issuing, should be addressed to:

INTERNATIONAL MONEY ORDER SECTION
ACCOUNTING SERVICE CENTER
US POSTAL SERVICE
PO BOX 14964
ST LOUIS MO 63182–9421

115.2 Correspondence With Foreign Postal Authorities

115.21 Correspondence Permitted

Correspondence is permitted between foreign postal authorities and Postal Service inspectors–in–charge and the postmasters acting under the instructions for processing inquiries described in 920. U.S. exchange offices may correspond with their foreign counterparts only through bulletins of verification and exchanges of documentation.

115.22 Correspondence Not Permitted

In all other cases, postmasters, area offices, and other field units of the Postal Service must not correspond directly with postal officials in other countries, but must refer inquiries from those officials to Headquarters for attention. (See 115.1 for referral points for particular subjects.)

115.3 Correspondence With Foreign Individuals

115.31 Correspondence Permitted

Postmasters, area offices, and other field units of the Postal Service may reply directly to inquiries and engage in other necessary correspondence with individuals and firms in other countries.

115.32 Customer’s Address

A customer’s address may not be given out without the customer’s consent.