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IMM Issue 36 - International Mail Manual >
7 Treatment of Inbound Mail > 750 Extra Services > 752 Registered Mail
A number on an item of mail is not sufficient evidence of registration. A registry endorsement is also required.
The following are registry endorsements that may appear on Registered Mail items, depending on the language of the country of origin.
All mail registered by the country of origin must be given the same handling as domestic Registered Mail items.
Exception: Inbound registered printed matter from countries other than Canada must be removed from the Registered Mail system and given the same handling as domestic certified mail.
Any item without evidence of formal registration must be treated as ordinary mail. A sender’s registry endorsement on such articles must be crossed out.
Record and deliver in accordance with DMM 503 and POM 812.4.
When a Registered Mail item assigned for delivery is not properly accounted for, make a record of the available facts concerning the item and file the report, pending a possible inquiry.
If an inquiry is received from the sender (see 920), ask the addressee whether the item was received. If the item was not received, make a full report promptly to the appropriate Postal Service inspector–in–charge.
For detailed information concerning indemnity claims and payments for loss, damage, or missing contents for Registered Mail items, see 930.