Postal Explorer > IMM Issue 36 - International Mail Manual > 9 Inquiries, Indemnities, and Refunds
9 Inquiries, Indemnities, and Refunds
910 Reports Encouraged
920 Inquiries and Claims
921 Inquiries
921.1 Definition
921.2 Initiating an Inquiry
921.3 How to Initiate
921.4 Inquiry Process
921.5 General Procedures
922 Claims
922.1 General Description
922.2 Filing a Claim
922.3 Claims Process
922.4 Processing Claims for Damaged or Missing Contents
923 Disposition of Damaged Mail
930 Indemnity Payments
931 Adjudication and Approval
931.1 When to Be Instituted
931.2 International Claims
931.3 Appeals
932 General Exceptions To Payment — Registered Mail, Priority Mail International Insured Parcels, and Priority Mail International Ordinary Parcels
933 Payments for Priority Mail International Insured Parcels and Priority Mail International Ordinary Parcels
933.1 General Provisions
933.2 Special Provisions
934 Payments for Registered Mail
934.1 General Provisions
934.2 Special Provisions
935 Payments for Express Mail International
935.1 When Authorized
935.2 When Prohibited
940 Postage Refunds
941 Postage Refunds for First-Class Mail International and Priority Mail International
941.1 General
941.2 Applications by Senders
941.3 Processing Refund Applications
942 Postage Refunds for Express Mail International Items
942.1 Who May File
942.2 Conditions
942.3 Applications by Senders
942.4 Processing of Refund
942.5 Unallowable Refunds — Express Mail International With No Service Guarantee
943 Processing Refund Applications
943.1 Items Originating in the United States
943.2 Items Originating in a Country Other Than the United States
