Courtesy Reply Mail Format

The purpose of Courtesy Reply Mail (CRM) is to move the piece through the system using high-speed automation equipment. This ensures that you receive the piece from the customer as soon as possible.

You should follow the standards for automated processing when designing CRM. Reply envelopes often contain a monetary payment. A properly designed CRM envelope ensures expeditious and accurate delivery - a true "bottom line" feature. Use the templates on this page to produce a properly designed CRM reply piece, or contact your local MDA for assistance.