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760 Forwarding

761 General Procedures

761.1 Items Addressed to Foreign Countries

Items addressed to foreign countries generally will be forwarded to a new address of the addressee in the country of destination, subject to collection of redirection charges prescribed by the internal regulations of the country.

761.2 Forwarding to a Third Country

The original destination country may forward an item to a third country if the item complies with the conditions required for its further conveyance, and the extra postage is paid at the time of redirection or the original destination country is satisfied that it will be able to recover the redirection charges.

761.3 Endorsement Not to Forward

The sender may forbid any forwarding by placing an endorsement to that effect on the wrapper in a language understood in the country of destination.

761.4 Scanning Procedures

Forwarded items should be scanned/entered into the handheld scanner along with the corresponding event code.

762 Mail of Domestic Origin

762.1 Addressee Moved to Another Country

762.11 Letters and Postcards

Postcards and unregistered letters that do not appear to contain merchandise and do not bear a notice forbidding forwarding may be redirected to the original addressee in another country. Letters and cards are forwarded without prepayment of additional postage.

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762.12 Mail Other Than Letters and Postcards

Domestic mail (Periodicals Mail, Standard Mail (A), and Standard Mail (B)) addressed to a domestic addressee who has moved to another country must not be forwarded to another country but must be returned to the sender. Domestic mail that cannot be returned to the sender because of an incorrect, incomplete, illegible, or missing return address must be treated as dead mail and disposed of as provided in DMM 507. (See 762.2 for items bearing foreign return address.)

762.2 Undeliverable Domestic Mail Bearing U.S. Postage and a Foreign Return Address

a. Domestic letters that do not appear to contain merchandise and domestic postcards that bear the sender's request for return must be returned to the foreign return address. Postcards not bearing the sender's request for return are disposed of as waste.

b. If a mailer places a foreign return address on registered or certified letter mail, he or she is requesting, in effect, that the letter be returned to the foreign return address if it is not deliverable at the U.S. address. Further, the mailer thereby agrees, in case of loss of a registered letter after dispatch from the United States, to the indemnity payment provisions of 934, regardless of the amount of registry fee paid.

c. First-Class Mail containing merchandise, Standard Mail items, or Package Services parcels, which bear a foreign return address, must be held at the Post Office of the addressee, while a request for instructions is sent to the International Claims and Inquiries Office (ICIO) that handles inquiries for the country in which the sender is located (see ). Requests must include the following information:

(1) Names and addresses of sender and addressee.

(2) Weight of the item and any special services.

(3) Nature and value of contents if known. The International Claims and Inquiries Office will contact the sender for disposition instructions, completion of the required customs forms, and payment of additional postage.

d. All other undeliverable domestic mail other than letters, postcards, and parcels bearing a foreign return address must be treated as dead mail and disposed of as provided in DMM 507.

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763 Items Mailed Aboard Ships (Paquebot)

763.1 General

Mail posted aboard commercial vessels on the high seas may bear postage stamps of the country whose flag the vessel flies. On arrival at a port, an officer of the ship must give the mail to the post office of the foreign city. That post office must cancel the stamps and dispatch the items. If the stamps are foreign, the Post Office facility must use a special Paquebot postmark or apply the word "PAQUEBOT" to the envelope in ink or with a rubber stamp.

763.2 Mail Forwarded by Air

Mail to be forwarded by air must be accompanied by International Form CN 65, Bill. Weight of Airmail Items (formerly AV-2) (similar to PS Form 2710, Statement of Net Weight of the Airmail), prepared by the ship's officer, showing the weight of the items for each destination, including the United States. The receiving Post Office facility must postmark Form CN 65 in the lower right section titled "Timbre du bureau destinataire." When airmail is presented at a Post Office facility that is not an international airmail exchange office, the postmaster must transmit the Form CN 65 to the nearest installation listed below:

JAMAICA NY 11430-9506

11690 NW 25TH ST
MIAMI FL 33172-1702

ROOM 216
DALY CITY CA 94013-0015

763.3 Mail Posted on a U.S. Ship

Mail posted aboard a U.S. ship on the high seas, or aboard any ship while in a U.S. port, must bear U.S. stamps and is not entitled to Paquebot cancellation at a U.S. Post Office facility.

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763.4 Forwarding Ship Passenger and Crew Mail

763.41 Items That Do Not Contain Merchandise

As an alternative to 762 and 764, unregistered items or correspondence that does not contain merchandise addressed to crew members or passengers on board a ship may be forwarded in the international mail, by surface or air, in one forwarding envelope addressed to a ship or travel agency under the following conditions:

a. The forwarding envelope in which the items are forwarded should measure approximately 6 x 9 inches and be supplied by the sender. Do not put postage on forwarding envelope, but place the following endorsement in the upper right corner: "THIS ENVELOPE CONTAINS PREPAID LETTERS FORWARDED IN BULK BY AUTHORITY OF THE VICE PRESIDENT, INTERNATIONAL BUSINESS, U.S. POSTAL SERVICE. ANY REQUIRED ADDITIONAL INTERNATIONAL POSTAGE HAS BEEN AFFIXED TO THE ARTICLES ENDORSED."

b. The forwarding envelope must be presented unsealed at the mailing office for a check of its contents. Any additional postage required must be paid on each of the articles enclosed, as follows:

(1) Articles of U.S. origin. Pay on each article the difference between the postage already paid and the appropriate international rate (surface or air) to the new country of destination.

(2) Articles originating in other countries. If the envelope is to be forwarded by air, affix full air postage from the United States to the new country of destination on each article enclosed. No additional postage is required if the envelope is to be forwarded by surface means.

c. If the envelope is intended to be sent by air, place Label 19-A or Label 19-B in the upper left corner of the envelope immediately below the return address of the sender.

d. The total weight of the forwarding envelope and its contents is limited to 18 ounces.

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763.42 Accepting Employee's Responsibility

The accepting employee must check the envelope to see that any required additional postage has been purchased, affixed, and canceled, and then seal the envelope. The accepting employee must also apply the office date stamp and his or her initials immediately below the sender's endorsement prescribed in 763.41a.

764 Mail of Foreign Origin

764.1 Forwarding Within the United States

764.11 Mail Other Than Periodicals and Parcels

Except for periodicals and parcels, items received by surface may be forwarded within the United States by surface and items received by air may be forwarded within the United States by air without an additional postage charge or fee, unless there is a notation forbidding their being forwarded.

764.12 Periodicals
764.121 Periodicals from Canada

Periodicals Mail publications from Canada are forwarded in the same manner as domestic Periodicals Mail (see DMM 507).

764.122 Periodicals from Other Countries

Periodicals from all other countries will be forwarded, at no charge, for 60 days from the effective date of the change-of-address order. If the periodical is received after the 60-day forwarding period, the Post Office facility of original destination address must handle it as follows:

a. If it bears the sender's request for return, it must be endorsed "MOVED, NOT FORWARDABLE," and returned to origin.

b. All other periodicals and any subsequent copies received must be disposed of as waste.

c. At no time will an address correction notice be provided to the mailer.

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764.13 Parcels
764.131 Surface

a. A parcel may be forwarded to the original addressee or to an alternate addressee at another Post Office facility in the United States by surface transportation, subject to collection on delivery of postage at the U.S. domestic zone rate.

b. The Post Office facility forwarding a parcel by surface in the United States must mark the wrapper "POSTAGE DUE," and indicate the amount of domestic postage necessary for forwarding and any applicable storage charges.

c. When delivering a forwarded parcel, the Post Office facility must collect the necessary amount for domestic transmission, even if the Postage Due marking is omitted. The customs clearance and delivery fee described in 712 is also collected on any forwarded, dutiable parcel.

764.132 Air

Forwarding by air must be prepaid.

764.2 Forwarding to Another Country

764.21 Mail Other than Periodicals and Parcels
764.211 General

Items may be forwarded to another country if that country accepts mail of the classification involved.

764.212 Method of Forwarding

Airmail letters and cards marked "PRIORITY," which do not bear instructions forbidding their forwarding, are forwarded by air without additional postage. Surface and all other items and parcels are forwarded by surface.

764.22 Periodicals

The provisions of 764.12 apply in the case of publications addressed to persons who have filed a change of address to another country.

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764.23 Parcels
764.231 Forwarding by Surface Mail

If the addressee has moved to the country of the parcel's origin and no instructions are given to deliver to a second addressee in the United States, the Post Office facility will mark the parcel "MOVED," show the forwarding address of the addressee, and send it by surface transportation, including parcels originally received by air, after crossing out the "PAR AVION" label or other airmail marking, to the appropriate exchange office for return to the country of origin.

764.232 Delivery to an Alternate Addressee

If the addressee has moved to a third country or if the sender has included instructions for delivery to an alternate addressee in a third country, the Post Office facility must hold the parcel and request instructions from the international claims and inquiries office for the country of the addressee or sender (see ). Requests should include the following information:

a. Names and addresses of sender and addressee, or alternate addressee.

b. Weight of the parcel.

c. Whether the parcel is insured.

d. Nature and value of the contents as shown on the customs declaration.

764.233 Undeliverable as Addressed Parcels

If the parcel is undeliverable as addressed and (a) sender instructs that, in that event, parcel is to be abandoned, or (b) there is no return address or forwarding address, then handle parcel in accordance with 772.15 and 772.32(c).

764.24 Customs Entry Forms

Detach both copies of Customs Form (CF) 3419, affixed to dutiable mail being forwarded to another country, and treat them as prescribed in 713.32.

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764.3 Backstamping

A legible postmark must be applied to (a) the back of letters and to the front of postcards when received missent and (b) to all forwarded or returned items.

765 Directory Service

Foreign mail, except foreign circulars, is provided directory service (see DMM 507).

Note: Foreign mail bearing letter-class postage, received in quantities, and having the general characteristics of circular mail, must not be given directory service.

766 Retention Period

766.1 General Procedure

Post Office facilities must hold international mail items for pickup by the addressee for 30 days. However, inbound Express Mail items must be treated as prescribed in Domestic Mail Manual D042.1.7.

766.2 Exceptions

766.21 Refused, Undeliverable, or Unforwardable Item

An item refused or known to be neither deliverable nor forwardable must be treated as undeliverable immediately.

766.22 Request for Return

Items enclosed with a sender's request for return within a specified period may be held for the period specified, not to exceed 60 days.

766.23 Items Conditionally Refused by Addressee

An item conditionally refused by the addressee because of the duty assessed (see 713.233 for the procedure when the addressee asks that the U.S. Customs Service reconsider the duty) is held until the customs office gives a decision on the protest. If no decision is reached within 30 days, the customs office should be asked to expedite its decision.

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766.24 Items Returned From Customs Custody

An item returned from customs custody with advice that the addressee has not complied with required customs entry procedures must be treated immediately as undeliverable.

766.25 Request for Delivery to Alternate Addressee

An item bearing the sender's request for delivery to an alternate addressee must be held 15 days at the disposal of the first addressee and 15 days at the disposal of the second. If the alternate addressee is at another Post Office facility, the item is forwarded subject to 764.1, and the 15-day period begins from the day of receipt at the second office of address.

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