930 Indemnity Payments

931 Adjudication and Approval

931.1 When to Be Instituted

Claims for indemnity are initiated upon receipt of a completed PS Form 1000 with appropriate documentation by International Claims, Accounting Services, PO Box 80146, St. Louis, MO 63180–0146.

931.2 International Claims

931.21 Indemnity Claims for International Registered Mail, Insured Parcels, and Ordinary Parcels of U.S. and Foreign Origin

Indemnity claims relating to international Registered Mail and insured and ordinary parcels of both U.S. and foreign origin are adjudicated by Accounting Services in St. Louis, Missouri.

931.22 Country of Origin Pays Indemnity

Payment is made as follows:

1. Express Mail claims are paid by the country of origin to the sender. Payments to U.S. senders will by made by the U.S. Postal Service.
2. Indemnity for the loss of Registered Mail and insured and ordinary parcels is paid by the country of origin to the sender. Payments to U.S. senders will be made by the U.S. Postal Service. The sender may waive the right to payment, in writing, in favor of the addressee. Payment in such cases will be made by the destination administration.
3. Claims for items delivered in damaged condition or with missing contents may be made to the addressee by the destination administration. If the addressee waives the right to payment, in writing, in favor of the U.S. sender, payment will be made to the sender by the U.S. Postal Service.
4. Claims for items mailed in foreign administrations that are delivered in damaged condition or with missing contents may be paid to the addressee. Payments will be made to the U.S. addressee by the U.S. Postal Service. The addressee may waive the right to payment in favor of the sender. Payment in such cases will be made by the origin administration.

931.3 Appeals

931.31 Appealing a Claims Decision

A customer may appeal a claims decision by filing a written appeal within 60 days of the date of the original decision. The customer must send the appeal directly to International Claims Appeals, Accounting Services, PO Box 80146, St. Louis, MO 63180–0146.

931.32 Final Postal Service Decision of Claims

If the manager of International Claims Appeals at the St. Louis ASC sustains the denial of a claim, the customer may submit an additional appeal within 60 days for final review and decision to the Consumer Advocate, International Claim Appeals, 475 L’Enfant Plz SW Rm 10343, Washington, DC 20260–2200, who may waive standards in favor of the customer.