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Postal Explorer > IMM Issue 37 - International Mail Manual > 9 Inquiries, Indemnities, and Refunds 9 Inquiries, Indemnities, and Refunds 9 Inquiries, Indemnities, and Refunds 910 Reports Encouraged 920 Inquiries and Claims 921 Inquiries 921.1 Definition 921.2 Initiating an Inquiry 921.3 How to Initiate 921.4 Inquiry Process 921.5 General Procedures 922 Claims 922.1 General Description 922.2 Filing a Claim 922.3 Claims Process 922.4 Processing Claims for Damaged or Missing Contents 923 Disposition of Damaged Mail 930 Indemnity Payments 931 Adjudication and Approval 931.1 When to Be Instituted 931.2 International Claims 931.3 Appeals 932 General Exceptions To Payment — Registered Mail, Priority Mail International Insured Parcels, and Priority Mail International Ordinary Parcels 933 Payments for Priority Mail International Insured Parcels and Priority Mail International Ordinary Parcels 933.1 General Provisions 933.2 Special Provisions 934 Payments for Registered Mail 934.1 General Provisions 934.2 Special Provisions 935 Payments for Express Mail International 935.1 When Authorized 935.2 When Prohibited 940 Postage Refunds 941 Postage Refunds for First-Class Mail International and Priority Mail International 941.1 General 941.2 Applications by Senders 941.3 Processing Refund Applications 942 Postage Refunds for Express Mail International Items 942.1 Who May File 942.2 Conditions 942.3 Applications by Senders 942.4 Processing of Refund 942.5 Unallowable Refunds — Express Mail International With No Service Guarantee 943 Processing Refund Applications 943.1 Items Originating in the United States 943.2 Items Originating in a Country Other Than the United States

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