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Postal Explorer > International Mail Manual - Issue 32 > 1 International Mail Services
1 International Mail Services
110 General Information
This manual sets forth the conditions and procedures for the preparation and
treatment of mail sent from the United States to other countries and the
treatment of mail received from other countries. Its counterpart in the
domestic mail service is the Mailing Standards of the United States Postal
Service, Domestic Mail Manual (DMM®). Cross-references to the DMM are
provided wherever domestic conditions and procedures apply to the
preparation or treatment of international mail.
112 Mailer Responsibility
Regardless of any statement contained in this manual or the statements of
any employee of the United States Postal Service®, the burden rests with the
mailer to ensure that he or she has complied with the prescribed laws and
regulations governing domestic and international mail, both those of the
United States and those of the destination country.
Individual Country Listings (ICLs) provide information about conditions of
mailing, postage rates, and special services for each country. ICLs are
arranged alphabetically. Most subtitles are followed by a chapter citation in
parentheses.
114 Availability
Customers may access this manual online at http://pe.usps.gov. A printed
copy may be purchased from:
SUPERINTENDENT OF DOCUMENTS
US GOVERNMENT PRINTING OFFICE
941 N CAPITOL ST NE
WASHINGTON DC 20402-9371
115 Official Correspondence
115.1 Communicating With Headquarters
Questions regarding the proper classification, postal rates and fees,
preparation requirements, claims and inquiries, special services, mailability,
or any other classification aspect of international mail should be directed to
local Postal Service officials. Regulatory matters relating to international mail
should be directed to the Pricing and Classification Service Center (PCSC) at
the following address:
MANAGER PRICING AND CLASSIFICATION SERVICE CENTER
US POSTAL SERVICE
90 CHURCH ST STE 3100
NEW YORK NY 10007-2951
115.12 Policy and Representation
Correspondence concerning the following should be addressed to:
DIRECTOR INTERNATIONAL POSTAL AFFAIRS
US POSTAL SERVICE
1735 N LYNN ST STE 6043
ARLINGTON VA 22209-6111
a. Policy matters relating to international mail and international postal
affairs.
b. Negotiation and interpretation of postal agreements.
c. Communications of a nonroutine nature from foreign postal officials.
d. Postal Service representation at international postal meetings.
e. Postal Service representation at meetings with other federal
departments and agencies relating to international postal affairs.
f. Visits by foreign postal officials.
115.13 Transportation and Distribution
Correspondence concerning the transportation of international civil and
military mail by surface and air, including the following, should be addressed
to:
MANAGER INTERNATIONAL NETWORK OPERATIONS
US POSTAL SERVICE
475 L'ENFANT PLZ SW
WASHINGTON DC 20260-6801
a. Containerization and plant loads.
b. Conveyance rates.
c. Designation of U.S. exchange offices.
d. Documentation.
e. Internal air conveyance, terminal, and transit charges.
f. Mode of transport.
g. Related forms and reports.
h. Routing.
i. Schedules and performance of U.S. and foreign flag carriers.
j. Distribution procedures and schemes.
115.14 Investigations
Correspondence relating to investigation of losses, depredations (robberies
or riflings), and security of international mail should be addressed to:
CHIEF POSTAL INSPECTOR
INSPECTION SERVICE
US POSTAL SERVICE
475 L'ENFANT PLZ SW
WASHINGTON DC 20260-2100
115.15 International Money Orders
Correspondence relating to international money orders, including operational
procedures, accounting, cashing, and issuing, should be addressed to:
INTERNATIONAL MONEY ORDER SECTION
ACCOUNTING SERVICE CENTER
US POSTAL SERVICE
PO BOX 14964
ST LOUIS MO 63182-9421
115.2 Correspondence With Foreign Postal Authorities
115.21 Correspondence Permitted
Correspondence is permitted between foreign postal authorities and Postal
Service inspectors-in-charge and the postmasters (listed in ) acting
under the instructions for processing inquiries described in 928.
U.S. exchange offices may correspond with their foreign counterparts only
through bulletins of verification and exchanges of documentation.
115.22 Correspondence Not Permitted
In all other cases, postmasters, area offices, and other field units of the
Postal Service must not correspond directly with postal officials in other
countries, but must refer inquiries from those officials to Headquarters for
attention. (See 115.1 for referral points for particular subjects.)
115.3 Correspondence With Foreign Individuals
115.31 Correspondence Permitted
Postmasters, area offices, and other field units of the Postal Service may
reply directly to inquiries and engage in other necessary correspondence with
individuals and firms in other countries.
115.32 Customer's Address
A customer's address may not be given out without the customer's consent.
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