October 30, 2009

Intelligent Mail Services Update

PostalOne! - FAST Production and Test Environment for Mailers (TEM) Outage - Sunday, November 8: The Business Customer Gateway, which includes the PostalOne!® production and FAST® systems, will experience a system outage on Sunday, November 8 from 4:00 AM CST - 8:00 AM CST , during the normal maintenance window. During this outage, mailers cannot access PostalOne! applications or submit Mail.dat files for processing. Mailers cannot access FAST to schedule or update appointments. Mailers cannot access the Test Environment for Mailers (TEM).

Webinar: Submitting Postage Statements between November 15 and November 29 (November 4, 2:00-4:00 PM EDT): PostalOne! release 22 will deploy on November 15 in support of the Full Service discount effective November 29. Postage Statements have been modified in support of the Full Service discounts and other changes. This webinar will explain how Postage Statements will be handled in the timeframe between November 15 and November 29, especially in support of Full Service. It will address the timeframe when the new Postage Statements can be used. It will explain the process for submitting Full Service postage statements on or prior to November 29 for Plant Verified Drop shipment (PVDS) mailings that will not be entered in the mail system until after November 30. The link, phone number, and meeting ID for this presentation will be posted on RIBBS under Intelligent Mail Latest News. .

Webinar: Full-Service ACS™ Update (November 6, 2:00-4:00 PM EST): This webinar will describe the different address correction services such as ACS®, OneCode ACS®, and Full-Service ACS . It will describe how the Postal Service processes Change of Address and Nixie records. It will address the typical issues being experienced by Full Service mailers such as multiple notices and anomalies in receipt of address correction records. Mailers can express concerns and ask questions at this webinar. The link, phone number, and meeting ID for this presentation will be posted on RIBBS under Intelligent Mail Latest News

Full Service Intelligent Answers: We conduct weekly telecons entitled Full-Service Intelligent Answers on Fridays from 1:00-2:00 PM EDT. These calls are for customers who are testing the Full-Service option and are experiencing issues in the transition. Mailers who are testing in the Test Environment for Mailers (TEM) or who have migrated to using Full-Service in production and have questions or are experiencing issues are encouraged to participate. Mailers can exchange information among themselves, and postal experts are available to answer questions. Answers are provided in meeting minutes for questions not answered during the call.

During these calls we provide an update on the current list of software anomalies that are noted in the system, impacts, schedules for resolution, and workarounds if available. The issues are captured in the "PostalOne! ® Critical Issues List" posted on RIBBS ™ under the Intelligent Mail®Latest News link. To keep this list up to date, the Postal Service conducts biweekly reviews of unresolved issues recorded with the PostalOne! Help Desk that require software upgrades and includes these items on the list. Mailers are encouraged to review this list, ensure that their critical items are included, and participate in the calls to highlight issues that are not listed. As a reminder, mailers should report all issues with the PostalOne! Help Desk. Please contact the PostalOne! Help Desk at 1-800-522-9085 if you wish to join these calls.

RIBBS New Features: Two new tools have been added to enhance the RIBBS Website. Check them out on RIBBS.

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National Postal Forum: Save the date. The 2010 National Postal Forum is scheduled for April 11-14 in Nashville TN.

Assistance: Please call the PostalOne! Help Desk at 1-800-522-9085 if you have any questions or problems accessing the Business Customer Gateway, your accounts, or submitting electronic documentation. The PostalOne! Help Desk is accessible from Canada at no charge.