943 Processing Refund Applications

943.1 Items Originating in the United States

Requests for refunds for ordinary letters and for Registered Mail, Priority Mail International, Priority Mail Express International, and Priority Mail Express International With Money-Back Guarantee service originating in the United States are handled as follows:

1. If there is no reason to believe that the other country is at fault, process the application under DMM 604.
2. If there is reason to believe a registered, insured, or ordinary parcel originating in the United States was returned in error, or if the parcel was returned with no annotation showing reason for return, call 800–222–1811 to initiate an inquiry.
3. Customers whose Priority Mail Express International With Money-Back Guarantee service did not meet the guaranteed delivery date must call 800–222–1811 within 30 days of the date of mailing to request a postage refund form (PS Form 3533–GE).

943.2 Items Originating in a Country Other Than the United States

When there is reason to believe that the other country is at fault, or when the request relates to mail originating in another country, have the customer contact the sender to start an inquiry with the foreign country’s postal service.