Customer Support Ruling
Return Receipt for Merchandise (RRM) Service for Documents
UPDATED January 2017
This CSR discusses the documents that are eligible to be mailed with return receipt for merchandise service.
Return receipt for merchandise (RRM) service provides the sender with a mailing receipt, a return receipt, and a delivery record at the office address. It is available for merchandise sent at the Priority Mail, USPS Marketing Mail (pieces subject to the residual surcharge only), USPS Retail Ground, and Package Services prices of postage.
Because Domestic Mail Manual (DMM) 503.13 makes RRM service available for merchandise, it is necessary to first determine whether an item is merchandise before determining whether it is eligible to be mailed with RRM service. For this purpose, matter that is commonly bought or sold is considered merchandise.
The fact that an item may have the appearance of a document (meaning it is written or printed on paper) does not disqualify it as merchandise for the purpose of determining whether it is eligible to be mailed with RRM service. The only differentiation in postal standards between documents and merchandise exists for the sole purpose of determining limits of indemnity. Because insurance coverage is not provided with RRM service, it is not necessary to further define an item as either a document or as merchandise.
Examples of items eligible to be mailed with RRM service that have the appearance of a document but are considered merchandise for this purpose because they are commonly bought or sold are:
· Airline Tickets
· Theater or sporting events tickets
· Engineering drawings
· Collector or antique items (such as, a handwritten letter signed by Abraham Lincoln)
The above items are eligible to be mailed with RRM service regardless of whether they may or may not be required to be mailed at the First-Class prices.
Headquarters, US Postal Service
Washington, DC 20260-3436