MDA Support Center-Overview

The United States Postal Service® is excited to announce the launch of the MDA Support Center, a new service for customers that provides nationwide expertise for mailpiece design and artwork.

The MDA Support Center is a centralized agency that routes Mailpiece Design requests from customers to Mailpiece Design Analysts (MDAs) who have specialized mailpiece design expertise. It is the goal of the Support Center to directly connect Postal customers with MDAs, so that customers can receive assistance in a timely, effective manner.

Customers with Mailpiece Design requests may contact the MDA Support Center either by dialing 855-593-6093, or by sending a request via email to

The MDA Support Center hours of operation are Monday through Friday, between 8:00 AM and 5:00 PM CST.

Mailpiece Design Analysts (MDA) are available to provide a variety of services to postal customers for mailpiece design and review, including:
  1. Reply Mail Evaluations
    • Qualified Business Reply Mail™ (QBRM)
    • Business Reply Mail® (BRM)
    • Courtesy Reply Mail™ (CRM)
    • Permit Reply Mail™ (PRM)
    • Meter Reply Mail (MRM)
  2. Mailpiece Evaluation
    • Automation Cards
    • Automation Letters
    • Automation Folded Self-Mailers
    • Automation Booklets
    • Automation Flats
    • Automation CD
  3. Intelligent Mail® Suite of Barcodes/Other Tests
    • IM® Barcode
    • IM® Container Placard & Barcode
    • IM® Tray Label and Barcode
    • Address Change Service® (ACS)
    • IMb Tracing
    • Delivery Confirmation Barcode Test
    • MERLIN
    • Parcel Barcode
    • Reflectance
    • Tap Test
    • Thickness
  4. Other Reviews and Services
    • Basic & Full-Service Barcoding Questions
    • Customized MarketMail™ (CMM)
    • Flats Addressing
    • Flats Deflection
    • Magnets
    • Mailability
    • MERLIN 2nd Level Review
    • Mobile Barcode
    • Repositionable Notes