365 Inquiries and Refunds

365.1 Inquiries

Mailers may make inquiries directly through the Service Provider at https://zonos.com/contact-support or by email at support@zonos.com.

365.2 Refunds

1. USPS DDP Fee: Prior to acceptance, USPS DDP shipping labels can be cancelled with a full refund of postage and the USPS DDP fee, if applicable. The USPS DDP fee is non-refundable after the package has been accepted by USPS.
2. Service Provider Charges: Import duties, taxes, and fees are ineligible for refund unless otherwise specified in the Service Provider’s Terms of Service.